Refund policy
Refund and Return Policy – Ouss Jewels
At Ouss Jewels, customer satisfaction is very important to us.
Returns
You may request a return within 7 days of receiving your order if:
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The item is damaged
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The item received is incorrect
The item must be unused and in its original packaging.
Non-Returnable Items
The following items cannot be returned:
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Used jewelry
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Customized or personalized items
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Items purchased during special sales or clearance
Refunds
Once your return is approved and received, we will inspect the item and process your refund. Refunds will be issued to the original payment method.
Damaged Items
If your item arrives damaged, please contact us within 48 hours with photos of the product.
